Shipping & dispatch.

Same-day dispatch.

Orders placed and paid before 2:00 PM ET, Monday through Friday, are processed and handed to USPS the same business day. Orders after the cutoff ship the next business day. We do not ship on USPS holidays.

Carrier and tracking.

All domestic orders ship via USPS Priority Mail with tracking. A confirmation email containing the tracking number is sent within 2 hours of dispatch. Tracking updates begin when USPS scans the package at the originating facility, typically within 12–24 hours.

For orders over $300, USPS Priority Mail Express (overnight or 2-day) is available at checkout for an additional fee.

Packaging.

• Discreet exterior. Plain padded mailers or rigid cardboard boxes. No mention of "peptide," "research chemical," or product names on the exterior. Return address shows our shipping facility, not the MOG. brand.
• Temperature-protected. Insulated liner with an ice pack for orders shipped during summer months (May–September) and to hot-climate destinations year-round. Lyophilized peptides are stable at room temperature for 7+ days in transit, but cold packs add a safety margin.
• Tamper-evident seal. Vials ship in a secondary sealed pouch with the COA reference. Any sign of tampering should be reported within 48 hours under our returns policy.

Rates.

Rates calculated at checkout based on cart subtotal and ship-to ZIP. Express shipping available on orders $300+.

Where we ship.

We currently ship to the continental United States, Alaska, and Hawaii. We do not ship to PO Boxes for vial orders (carrier restrictions on liquid/temperature-sensitive contents). Bacteriostatic Water orders can ship to PO Boxes.

International orders are not currently accepted due to customs complexity around research compounds. We re-evaluate this quarterly. Sign up for our restock alerts to be notified when international shipping opens.

Failed delivery & lost packages.

If USPS marks a package as delivered but you have not received it, wait 24 hours (occasional pre-scan), then email office@mogresearch.com with your order number. We open a USPS investigation and ship a replacement at no charge if the package cannot be located within 5 business days.

If a package is returned to us as "undeliverable" (typo in address, recipient not at location), we re-ship at no additional charge to a corrected address within 30 days.

Questions.

Email office@mogresearch.com. We reply within one business day.